Returns Policy

1. Freshness Guarantee:

- We guarantee the freshness of our flowers upon delivery. If you're dissatisfied with the freshness of your flowers, please contact us within 24 hours of receipt.

2. Damaged or Incorrect Items:

- In the rare event that your flowers arrive damaged or if there's an error in your order, please notify us immediately with a photo of the issue. We'll either replace the item or issue a refund.

3. Refunds and Exchanges:

- Refunds or exchanges are offered on a case-by-case basis. We aim to address each situation individually to ensure customer satisfaction. Contact our customer service team for assistance.

4. Cancellation Policy:

- Orders can be cancelled up to 24 hours before the scheduled delivery date. If you need to cancel an order, please contact us as soon as possible.

5. Recipient Unavailability:

- If the recipient is unavailable at the specified delivery location and the flowers cannot be delivered, we will attempt to reschedule the delivery. Additional delivery charges may apply.

6. Change of Mind:

- Unfortunately, we cannot accept returns or issue refunds for orders where the customer has had a change of mind. We encourage customers to carefully review their orders before confirming the purchase.

7. Contacting Customer Service:

- For any issues related to your order, please contact us. Include your order number and relevant details for a quicker resolution.

8. Seasonal Variations:

- Please note that due to the seasonal nature of flowers, there may be variations in colour and availability. We'll always strive to provide the best possible substitutions if needed.

9. Communication Timelines:

- To facilitate prompt resolution, please report any issues within 24 hours of receiving your order. We appreciate your understanding and cooperation.

10. Refund Processing Time:

- Refunds, when applicable, will be processed within 2 business days. The time it takes for the refund to reflect in your account may vary based on your payment method. We appreciate your trust in our florist services and are committed to providing a positive experience. If you have any questions or concerns, don't hesitate to reach out to our dedicated customer service team.